Global Commitment to our Customers

In the submicron world of device bonding applications, SET is setting standards for equipment design, ease-of-use flexibility. SET's Device Bonders lead the industry in:

  Product Performance, 
  Reliability / Repeatability of Results,
  Customized Solutions,
  Process Support,
  After-Sales Service / Uptime.

We understand the critical importance of providing efficient technical support to our customers before, during and after installation of our manufacturing systems.
In order to ensure that our customers receive benefit of both excellent service and access to ongoing technological advances, we maintain teams of experts in locations around the world. By working closely with our customers, these experts also provide a continuous stream of communication from the field to our factory. This ongoing communication is one of the many reasons our solutions have such a high degree of flexibility and precision engineered, application-specific features.


 Demo Capabilities

SET North America and Infotonics Technology Center (ITC) of Canandaigua, NY, have entered into a cooperating agreement which strengthen the position of both companies as well as the bonding community. In the agreement, ITC’s facility serves as a base location for demonstrations and development work for SET’s Bonders. SET brings broad process understanding as well as other bonding options and platforms.

ITC’s equipment includes an SET FC150 Automated Device Bonder; their personnel have extensive experience and bonding expertise which is available to the bonding community through services provided by both SET NA and ITC. ITC is well positioned to help companies which have a small quantity of bonds to do as process development or prototypes. Companies without in-house production capabilities can employ ITC’s FAB for pilot production. It is the intent of both companies to develop a “Center of Competency” which would allow other member companies to access process knowledge for the purpose of broadening their understanding and accelerating their own development.

 Customer Training

Our highly competent support teams provide in-depth training, which enables our customers to derive maximum benefit from our Die Bonders. Training is conducted either at SET facilities or at our customers’ own production facilities. We offer two types of training: User/Application and Maintenance.

For more information about the schedule or the content of each training, please contact:

   the Customer Support Center at fieldservice@set-sas.fr, 
   the Training Department at training@set-sas.fr 
 or call SET: +33 (0)450 35 83 92.

Any questions? info@set-sas.fr 

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